Hear the voice of your customer.

How can you ensure that you are meeting the needs of your customers? Both quantitative and qualitative market research can offer essential feedback on the response to your website, product, email, direct mail and overall customer experience. We recruit the right participants, ask the right questions, and garner precise feedback.

Focus Groups

Our full-service research lab offers recruiting, hosting, moderation and results review.

In-depth Interviews

Conducted in-person or over the phone, we reach a wide array of audiences—executives, B2B, distributors, traditional households, and more.

Surveys

Big data or small data, our team will mine results and prioritize findings.

Customers can be complicated and unpredictable.

They act subconsciously, have little time and even less patience, and can’t always articulate what they want. We take the guess-work out of the user experience by truly understanding your customer and what it takes to convert.

Usability Testing evaluates a design or system by observing how real users interact with it. It requires professional recruitment and facilitation of qualified participants for testing. As the only marketing firm in the Midwest with both in-lab and mobile eye tracking capabilities, we offer an unparalleled first look into the customer’s decision-making process and behavioral patterns.

Usability Testing

Iterative – competitive – comparative – exploratory – verification

Eye Tracking

See what your customers see—or don’t see—and assess their decision-making process to help improve the user experience.

Heuristic Evaluations

Expert evaluation of websites, apps, software, email or direct mail—and identification of areas for usability improvements.

Customer Journey Mapping

Identify key interactions with your product or service, so you can better understand your customer’s motivations, goals, and expectations.

Ethnographic Research

Observe participant behavior in a natural setting, using real-world impacts to help gain a full understanding of their interaction with your product or service.

Emotional Testing

Test and measure emotional responses to your product or service. Whether they’re excited, frustrated or bored, EEG technology provides valuable, scientific and instantaneous insights to customer reactions.

User Personas

Create archetype users, so your customer experiences are relevant and optimized for your audience.